Welcome to Miller Heiman Group: ANZ

where we take the business of sales and service seriously

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Global and Australia-New Zealand businesses have leveraged our proven methodologies to improve Sales performance and increase customer satisfaction

Building on our combined legacies to bring you the best of the best

There is a good chance you already know the Miller Heiman name as one of the most well-known and respected brands in the sales and service training industry. But what you may not know is how we have reinvented ourselves and now we have set out to reinvent the industry.

Sure we have a proud legacy—built on a combination of the most experienced people in the business and the most trusted solutions in the market, built on historic brands such as Miller Heiman, Huthwaite, AchieveGlobal, ILS and solutions like SPIN® Selling Conversations, Strategic Selling®, Professional Selling Skills®, Large Account Management ProcessSM and Conceptual Selling®. But innovation rules business today and as you spend time with us you will see not an old Milller Heiman but a bold, powerful and innovative NEW Miller Heiman Group. With new solutions that only we have, technology that only we can deliver and innovation in not only how we think; but how we can help you rethink selling and servicing customers.

So, welcome to the new Miller Heiman Group. Search our site or click here to talk with one of our consultants about what we can do for you.

Problems we solve for our clients

By bringing together the best products from our legacy brands, we’re able to address key problems for executives, senior sales leaders, sales enablement, HR and learning development leaders from a breadth of industries.


    Are you struggling to achieve top-line growth, capture new accounts, or deliver predictable and sustainable outcomes? Click below to arrange a discussion with one of our senior consultants.
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Sales Leaders

    Are you having difficulty capturing new accounts or maximising the value your existing accounts deliver? Enable your sales team and transform their performance to ensure you surpass your quota. Click below to arrange a face-to-face meeting with one of our senior consultants.
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Sales Enablement

    Misaligned Sales and Marketing hurting your ability to penetrate existing accounts? Discover which training tools, processes and technologies can build and sustain your organisation. Click below to request a call and start making it easier for your sales team to achieve their goals.
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HR / Learning

    Almost 75% of adult learners favour adaptable learning methods. Click below to request a call and discover how Microsoft trained over 9,000 modern and traditional learners on developing their sales and service skills.
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Sales Professional

    Only 53% of Sales Professionals make their quota. Discover the best sales training products ever assembled and start hitting your quota. Click the button below to arrange a call with one of our Sales Performance Experts.
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Service Leader

    Our research shows it costs 7 times more to acquire a new customer instead of retaining an existing customer. With billions lost each year due to poor customer service, what strategies do you have in place to minimise leaking your customers? Click below to request a call and speak with one of our service professionals.
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Selling more and servicing better should be a business initiative not a training exercise.

You know as well as anyone that B2B selling is not like it used to be. More hoops to jump through, more buyers in the process and customers who expect even more from their partners. Now more than ever, preparation and a consistent approach is required to make the sale and build a long-term relationship to reach the customer in a way that inspires them to buy from you, and buy from you for a long time.

For this very reason we started to rethink our business just like you’ve rethought yours. So instead of just having the best training on the market for sellers and service teams, we’ve expanded our training offerings and developed new solutions, we’re calling it the Be Ready solutions, and it is arguably the most comprehensive solution set on the market. Because we want your people to be ready to sell more and service better. And that’s more than just training—that’s a business initiative.

Click on the links of the model to navigate through to our solutions

What our clients say

Rewards come from doing things right for customers over and over again. We’ve chosen some of our best customers and showcased their stories below. We’re certain you’ll find them insightful and powerful.

Industry Research

2016 CSO Insights Sales Best Practice Study

For the thirteenth year, this study identifies the behaviours that have the biggest impact on sales performance, measured by well-known key performance indicators such as quota attainment, qualified opportunities, new account acquisition, YOY existing customer growth or average account billing.

Enquire about our solutions

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