President & CEO
Byron Matthews leads Miller Heiman Group’s commitment to championing customer-management excellence throughout the customer life cycle and across the enterprise. His dedication to placing the customer at the core of everything gives Miller Heiman Group its expanded, holistic approach for developing, managing and sustaining long-term customer relationships. Before joining the organization, he served as Senior Vice President of Sales at Aflac, where he led more than 30,000 sales professionals across multiple channels. He also spent more than five years at Mercer as Global Sales Performance Business Practice Leader, where he grew revenue more than 40%.
Director of Sales Operations
A leader of people with 17+ years’ experience in providing high level organisational expertise including training delivery, client services, systems, policies, process & procedure and project management – ensures that business operations run efficiently enabling business to focus on what matters. With the ability to see “the bigger picture” whilst retaining an eye for detail, providing seamless results and always exceeding expectations. Sarah leads by example and recognises the contribution of other stakeholders ensuring teams perform effectively and in an environment that fosters staff retention and an empathetic culture.
As Marketing Manager of Miller Heiman Group in Australia and New Zealand (ANZ), Alex plans, develops, coordinates and executes ANZ regional marketing strategy in the form of campaigns, programs and initiatives that are aligned to the overall company strategy to generate leads via integrated online/offline marketing efforts as well as driving marketing automation. His experience of global companies – B2C and B2B – like Reader’s Digest, The Corporate Executive Board (CEB) gives him a solid foundation to deliver our promise of helping customers sell more and service better. Outside of work, Alex plays an active role in mentoring university students, volunteering in young leader’s organisation, guest speaker/MC in functions, universities or weddings. He aspires to become a marketing lecturer at a university in the distant future who can share his real life stories (good & bad) blended with concepts to give an authentic educational experience to his students.