For many of your customers, field service reps are the face of your company. Teach them the critical customer service skills that will make them confident, comfortable and the best business ambassadors possible.
Getting to the HEART of Field Service™ is specifically designed for technology-based industries that need learning flexibility. You’ll learn through a series of self-paced online modules. Then you’ll attend a one-day classroom workshop that focuses on productive customer conversations.
Customer service can make or break a transaction. More importantly, it can build or dissolve long-term relationships. Miller Heiman Group has trained more than a million people to be Service Ready. We’ve provided them with the skills, methodology and processes to deliver the most impactful customer service to both prospective and loyal customers. We can do the same for you.