You need customer service training that’s both holistic and companywide — from customer service reps to coaches to management. It’s the only way your training will completely transform your organisation. Our Making it Happen™ course gives your leaders, supervisors and managers the skills to coach their teams and drive continuous customer service success.
Customer service can make or break a transaction. More importantly, it can build or dissolve long-term relationships. Miller Heiman Group has trained more than a million people to be Service Ready. We’ve provided them with the skills, methodology and processes to deliver the most impactful customer service to both prospective and loyal customers. We can do the same for you.