When you offer complex products, technology, software or hardware, technical support is a requirement. Undoubtedly, your reps understand your products and have the necessary technical skills. That’s only half of the solution. They need to understand your customers just as well.
Getting to the HEART of Technical Support™ trains your entire staff — from entry-level customer service reps to seasoned pros — in essential soft skills and customer aptitudes. These are the key factors in increasing key metrics like customer satisfaction. This is our core technical service course. We can deliver it in the classroom or through blended learning (with online modules and follow-up classroom sessions).
Customer service can make or break a transaction. More importantly, it can build or dissolve long-term relationships. Miller Heiman Group has trained more than a million people to be Service Ready. We’ve provided them with the skills, methodology and processes to deliver the most impactful customer service to both prospective and loyal customers. We can do the same for you.